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Questions

Sample text. Click to expand the answer of the frequently asked questions.

What does Playpik do? Playpik transforms your uploaded photos into personalized physical products such as magnets, polaroids, puzzles, cards, and more. When scanned through the Playpik mobile app, the printed photo plays a video directly over it — turning your memory into a living experience.

During the ordering process: You upload 1 photo You may upload your own video Or choose AI-powered automatic animation Once the product is delivered, open the Playpik app and point your camera at the product. The linked video will play directly over the printed photo.

Because: The image must be pre-registered in our system Simply downloading the app and scanning a random photo will not activate content 👉 The photo must be added during the order or upload process.

Currently for individual users: Text-based prompt entry is not available The AI automatically analyzes your uploaded photo and generates an animation 🔒 Prompt-controlled AI customization is currently available only for corporate users via Pvision.

😔Sorry... Since all products are personalized and produced specifically upon your request, returns are not accepted under Distance Sales Regulations. 📌 However: If there is a software-related issue caused by our system Or if your product does not function properly 👉 Our support team will gladly assist you.

⏰Our Augmented Reality (AR) service is valid for: 1 year from the purchase date 📄 Detailed information regarding duration and renewal conditions is specified in Article 5 of the Distance Sales Agreement.

Yes. To request account deletion, please send an email to: support@playpik.com Include your user ID and account deletion request. ⏳ Processing time: Up to 14 business days 🗑️ All associated data will be permanently deleted.

Your content is linked exclusively to your account. However, anyone who physically has the product and scans it using the app may view the linked video. 🔐 Therefore, protecting your account credentials is your responsibility.

Playpik.com → Individual users Pvision → Corporate & brand solutions

With Pvision, you can: Animate product packaging Turn posters, brochures, and printed materials into interactive experiences Create training and onboarding content Design campaign, storefront, and retail AR experiences

You upload a visual Link it to either AI-generated animation or a video When viewed through a smartphone camera, tablet, or AR/VR device, the content appears over the real-world object The system operates using Image-to-Video AI combined with Augmented Reality technology.

✅ Yes. Corporate users can: Enter text-based prompts Control scene, motion, duration, and style Customize AI output according to brand and operational needs

✅ Yes. From a single centralized panel, you can: Upload content Update content Delete content Globally manage all AR experiences

Smartphone cameras (WebAR / App) Tablets VR / XR headsets Physical products, storefronts, walls, packaging, fabric, and more

What is the difference between Playpik and Pvision?
Playpik Pvision
Individual users Corporate users
Personal memories Brand & operational solutions
Ready-made experience Fully customizable system
No prompt control Prompt-based AI control